FAQ

GENERAL

The location of the comedy shows will be announced soon.  The VIP Day Party will be held at Taboo Cancun and the Yacht Party will leave at the dock next to Temptation Resort.  Guests with an all-inclusive package will be provided transportation to all events.

Check-in for the LOL Comedy Experience will be on Thursday, February 20, 2025.   Guests should plan to arrive any time that day, however guests staying at Breathless Cancun Soul will have a welcome party starting at 6PM that day. All-inclusive package guests will receive a reminder to provide their flight itinerary information to our team so that we can provide ground transportation to/from the Cancun International Airport to your resort.

Check-out will be Monday, February 24, 2025.  You should book your flight to depart around resort check out time at 11AM.

Private shuttle buses to and from the events are included when you book an all-inclusive package. Otherwise, you will need to find transportation.  All events are conveniently located in the hotel zone.

General Admission All-inclusive packages include two comedy shows (Friday and Saturday night), pool party at your selected resort and yacht party to Isla Mujeres on Sunday. 

VIP All-inclusive packages also include a day party at Taboo Cancun and preferential seating at both comedy shows.

Any additional add-on experience offers are an additional cost and may be added under "Extras" at checkout. 

Packages also include a 4-night stay at the resort (either Hyatt Zilara Cancun, Breathless Cancun Soul or Grand Park Royal Cancun), swag bag, access to the LOL Comedy Experience event app, unlimited meals & drinks, unlimited alcohol, transportation to the events included in our itinerary and ground transportation to/from the Cancún International Airport.

 *FLIGHTS ARE NOT INCLUDED

NO. 

Each traveler is responsible for booking their own roundtrip flights to CUN (Cancun International Airport).

You are free to choose whichever airline you would like, however we have partnered with Delta Airlines to provide an exclusive discount for those flying into Cancun for the LOL Comedy Experience.

Delta Air Lines is pleased to offer special discounts for So Fly Management, LLC to travel to the LOL Comedy Experience.

Please click here to book your flights.

You may also call Conferences and Events® at 1.800.328.1111 Monday–Friday, 8:00 a.m. – 6:30 p.m. (EST) and refer to Meeting Event Code NM3W2.

*Please note there is not a service fee for reservations booked and ticketed via the reservation 800 number.

The service fees are standard charges that are used to help cover the cost of producing this event, such as administrative, payment processing and technical expenses.

Short answer: Yes! Cancun is a safe place for tourists to visit. We have put measures in place to ensure our guests safety.  We have arranged ground transportation for all guests who book our all-inclusive package to ensure safe travel from the airport to the resort.  We will have security to ensure a safe and enjoyable experience for all attendees. 

Additionally, all attendees will receive an event bracelet.  Anyone without this bracelet will not be able to access events.

You must be 18+ to attend the LOL Comedy Experience.

TICKETS

E-tickets, resort details (including resort confirmation numbers and airport transfer details for all-inclusive package guests) and other important info will get sent to ticket-holders two weeks before the event via the LOL Comedy Experience app.

Look out for download instructions via email no later than two weeks prior to the event.

Yes! We recommend securing your ticket or all-inclusive package as soon as possible. You can come back any time to add your excursions. At checkout, simply log in using the same email address and your new purchase will be added to your account. 

Our payment plans allow you to spread your payments out over the course of a 6-month period (July-December). You'll pay a deposit when you first check-out.  Your account will then automatically be charged at the same time of the month over the remaining months until the full balance is paid. No payment plans will be available during the month of January.

Upgrading to VIP is possible, subject to availability. Please get in touch with our team via email to learn more. 

You can change the name of the booking and transfer your tickets over to someone else. Please get in touch with our team via email to learn more. 

Alternatively, if you purchased Booking Protection at checkout, you can request a refund should you need to cancel for unforeseen circumstances. Otherwise, all sales are final but transferrable.

Booking Protection is offered and recommended to all guests at checkout.  The Booking Protection fee is seamlessly collected as part of your payment towards the booking.

Booking Protection is an insurance service offered to all guests, facilitated through Cover Genius, a trusted third party provider.  With Booking Protection, you can protect your purchase at checkout and request a refund should you need to cancel for unforeseen circumstances.

Otherwise, all sales are final but transferrable.

LODGING

You can choose to stay wherever you like in Cancun or attend our events.  However, if you book accommodations outside of our room block at Hyatt Zilara Cancun, Breathless Cancun Soul or Grand Park Royal Cancun, you’ll need to arrange your own transportation to/from the airport and to our events.

Depending on where you’ve booked, check-in is on average at 3pm. We’ll notify you of the specific time and location of your accommodation check-in, if you have booked through us. Check-out time is typically at noon.

We will assist in arranging early check-in or late check-out whenever available.

If your preferred suite option is sold out, please check back our website or keep an eye on your email for more options. 

TRAVEL

We recommend booking your flight one to three months in advance, however you may find a good deal the earlier you book. We recommend using Hopper as a resource to determine the best time to book your flight.

You should fly into the Cancun International Airport (CUN) . We have arrival and departure transfers ready for all-inclusive guests.

Guests who have booked an all-inclusive package will receive complimentary ground transportation to/from the airport.  Alternatively, there will be taxis outside the airport for purchase.

Yes, our festival is being held in the country of Mexico, so a valid passport will be needed.  If you do not have a passport, we encourage you to apply for one TODAY!

Included in your all-inclusive package are the following travel protections:

- Trip Interruption

- Trip Delay [8+hrs]

- Occupancy Upgrade

- Missed Connection [3+hrs]

- Lost or Damaged Baggage

- Baggage Delay [12+hrs]

- Emergency Medical Expense

- Emergency Evacuation/Repatriation

- Travel Assistance

- Medical Assistance

- Emergency Transportation Services

Please contact us at groupchat@soflymanagement.com" style="color: rgb(30, 30, 30);">groupchat@soflymanagement.com for questions or assistance.

Delta Air Lines is pleased to offer special discounts for So Fly Management, LLC to travel to the LOL Comedy Experience.

Please click here to book your flights.

You may also call Conferences and Events® at 1.800.328.1111 Monday–Friday, 8:00 a.m. – 6:30 p.m. (EST) and refer to Meeting Event Code NM3W2.

*Please note there is not a service fee for reservations booked and ticketed via the reservation 800 number.