CANCUN, MEXICO • FEBRUARY 20 - 24, 2025
Double check your selections and finalize your booking and check out here. Merch is available for non all-inclusive guests and can be picked up at the merch table prior to the comedy shows. Pre-orders only.
Before you checkout
Checkout
When will I get my ticket?
E-tickets, resort details (including resort confirmation numbers and airport transfer details for all-inclusive package guests) and other important info will get sent to ticket-holders two weeks before the event via the LOL Comedy Experience app.
Look out for download instructions via email no later than two weeks prior to the event.
Can I buy my ticket now and then book my excursions later?
Yes! We recommend securing your ticket or all-inclusive package as soon as possible. You can come back any time to add your excursions. At checkout, simply log in using the same email address and your new purchase will be added to your account.
How do payment plans work?
Our payment plans allow you to spread your payments out over the course of a 6-month period (July-December). You'll pay a deposit when you first check-out. Your account will then automatically be charged at the same time of the month over the remaining months until the full balance is paid. No payment plans will be available during the month of January.
Can I upgrade or switch my ticket or package?
Upgrading to VIP is possible, subject to availability. Please get in touch with our team via email to learn more.
I can’t come anymore, what should I do?
You can change the name of the booking and transfer your tickets over to someone else. Please get in touch with our team via email to learn more.
Alternatively, if you purchased Booking Protection at checkout, you can request a refund should you need to cancel for unforeseen circumstances. Otherwise, all sales are final but transferrable.
Payment Plans Option
For certain packages or passes we may offer you the ability to pay for the booking in installments in accordance with a Payment Plan. Please note that the Payment Plan option may not be available for all products and services.
Payment Card
If a Payment Plan is available for a booking and you elect to pay for the booking through the Payment Plan, you acknowledge and agree that:
Failed Payments
If a Payment Plan has been setup, we will automatically take payment of the installment on each payment date within the Payment Plan. It is your responsibility to ensure payments do not fail, but notwithstanding this obligation if a payment attempt fails for whatever reason (e.g. card has expired, is no longer valid, insufficient funds or card is declined by the bank), then we will:
Please note, upon cancellation of the booking due to your failure to keep up with the Payment Plan, your order will be cancelled and you will lose your deposit as well as any previous installments that you have paid.
Changing Payment Card Details
If your payment card has expired or no longer valid (e.g. because you have changed banks), you can change the details of your registered payment card through your account.
Early Payment of Balance
If you elect to pay using the Payment Plan, you may not be able to pay for your booking in different instalments, including early payment of the full balance. In some situations, it may be possible for us to take full payment of the balance, but this will have to be assessed by us on a case by case basis, so please contact customer services.
Cancelling a Booking
Our Cancellation Policy applies to any cancellation by the Customer of a booking, including where paid for using the Payment Plan. Please note, if at the LOL Comedy Experience's discretion, cancellation is accepted, you may lose your deposit as well as any previous installments that you have paid through the Payment Plan.